About Us

Frequently Asked Questions

Where should I start?
First you will need to call or email us giving us the basic info:  Your name, the date, time, place/venue, the event type, guest count, and if bar or beverage service is needed.

Is the Tasting / Consultation free?         
There is no charge or fee to meet with us, but we do ask that if you are shopping around make us your last appointment.

How many items can I pick off of the menu for my tasting?      
We do have an extensive menu, but we would appreciate it if you choose up to 6.  Usually 2 appetizers, 2 entrees, and 2 sides work best for a tasting.

How many guests am I allowed to bring with me to the tasting?    
We welcome up to four guests, but more than four there will be a minimal fee.

How does “locking in the date” and deposits work? 
After the tasting/consultation is complete and you are happy with our food and prices, a $200 “lock the date” deposit is due.  That will be taken off the final bill and will lock in the date, our services, and the price for 30 days. During that time your contract will be prepared for your signature and the deposit after your “lock the date” deposit will be half of the remaining balance.

Do you accept payment plans?
Yes we offer a payment plan. There is a minimal convenience fee of 20% that will be added to your remainder balance after your initial deposit.

When is my final payment due?
All the final details, guest count, and payment will be due two weeks prior to the event.

What if my guest counts go up or down?   
When you are planning your event it always better to start with the minimal number of guests you are expecting and raise your counts as you get your final RSVP’s in.

Can you customize a package for my event?
Yes we do offer custom packages.

What if I have a guest with an allergy?
We are very sensitive to allergies so we would make a special entrée for those guests.

How late can my event be planned and who do I inform if my event details change?
Your event will need to be booked as soon as possible to ensure the date will be available. It takes time to prepare for such an important event and the sooner you book the date the smoother it will run. We also realize that things come up and dates have to be moved up.  We will need for a corporate event 24-48 hours and for a wedding or other special occasions at least 2 weeks. You will need to inform all of your vendors, but we will need to know first.

How many times can I change my contract?       
The first contract will consist of the decisions you made at the tasting. The final contract will be prepared 2 weeks prior to your wedding. We try to keep it fewer than 3.

How many emails & phone calls are allowed?      
Due to the high volume of events we have going on at any given time, we suggest that you gather all your questions, concerns, and comments then call or email one of our sales coordinators. We try to keep it fewer than 5.

How many servers, bartenders, and chefs will I need?
We schedule our servers, bartenders, and chef’s according to how many guests that will be attending. It also depends on how complex your menu is and the accommodations of the venue. It usually averages out to be 1 server per every 18 guests.

Do you have insurance?     
We are fully licensed and insured in food, beverage, and alcohol.

Do you have a preferred vendor/venue list?              
Creations Catering and Events has a very prestigious vendor and venue list. We work with the best of the best and have consolidated them down for your convenience.

What is your service fee amount cover and what is your gratuity policy?  
Here at Creations Catering and Events we don’t charge a service fee. Our gratuity policy is: It’s not required but much appreciated.

Do you offer wedding planning?
Creations Catering and Events Planning Staff is ready to assist, direct, and help you in any way possible.

What will the staff wear during my event?
Creations Catering and Events offers different options according to the event and the expectations of the client. Our servers can dress anywhere from casual with a black polo and khakis to formal with a tuxedo.

Do you provide china, silverware, glasses, linens, tables, and chairs?
Creations Catering and Events is a one stop caterer. We can either order it for you or direct you to the appropriate vendor that can provide you what you’re looking for.

Can I bring my own alcohol?
Yes you may bring your own alcohol, but sometimes it’s just easier to order it through us because we are a fully liquor licensed caterer. Your event planner will be able to help you decide on what’s best for you.

What is the tax and where Creations Catering and Events is located?  
Creations Catering and Events is located in Seminole County where the sales tax is 7%. Our street, billing, and invoice address is:   Creations Catering and Events, 112 West 2nd Street, Sanford, FL 32771

If I need more than just catering can you help me with that?
Creations Catering and Events has a great repertoire with several wonderful vendors and venues, and will be more than happy to help you in the planning of your event.

Do you place centerpieces and party favors?
Yes we are able to assist in the placing of the favors and centerpieces depending on the detail.

Do you make wedding cakes?
We do not make wedding cakes but have great pastry chefs that we work with and we are able to direct you their way. We are more than happy to cut it for you at no additional charge.

What is the cancellation date policy?    
Refunds on cancellations due to extenuating circumstances will be considered on an individual basis and are made at Creations Catering’s sole discretion.